I enjoy coaching youth basketball and baseball. Our basketball season ended suddenly (only the champs win their last game) last week. I couldn’t shift gears fast enough at the end of the game to say what was most important. I tried to encourage the kids, and that was important also. But, this group of kids had worked and played particularly hard and they deserved to be told “thanks”.
I ended up sending an email later to the parents and the kids wrapping up the season and sharing the two words that kept going through my mind. “Thank You!” It may seem a little odd that I wanted to say thanks to all of them so badly (since I was the unpaid volunteer!) but lets face it. We were all giving to each other in the relationships and the gift I was given was a lot of hard effort and commitment from players and parents. What more could you ask for? “Thank you” seems very appropriate.
How often though do we forget to really recognize those people who give so much to us? In the moment at the end of the game it did not register with me. It was only with a day of reflection that I realized how important it was to share my gratitude. In business and life, it seems the chase is where the energy is spent. When the end is accomplished, whether it is the end of a sports season, or the client who agrees to a contract, thank you is a very important part of our language.
Even more importantly, when we are successful do we recognize all the people that helped make for the success? Not only do we need to thank the players and client, but also the parents and staff that made the experience a positive one for all involved.
In many service businesses there is a certain expectation as to the quality of service received, and people often do not feel it necessary to add a thank you for a good deed. I know it should not work this way, but if you are one of these people, notice that the customers who show appreciation seem to get a little bit higher level of service. This is easy to explain. We all like to be around people who are kind and gracious…and level headed!
Do I think we should all walk around saying “thank you” just to make the world a nicer place? Absolutely not. “Thank you” is an expression of gratitude that needs to be sincere. A “thank you” for the sake of thank you is not sincere, and should be meaningless. I personally want to be able to recognize when thanks are due and immediately let the person know of my gratitude.
Even if it is just minutes after the final buzzer.